1.17 Message Features

1.17.1 Message Waiting

Description

When an extension user calls another extension user who does not answer the call, he or she can leave a message waiting indication. The appropriate button or lamp on the called extension user's telephone will light, indicating that a call was missed, or a message recorded by the Voice Processing System (VPS) or Built-in Voice Message (BV) feature is waiting. A MESSAGE button can be used to call the caller back or listen to the message.
When a message is left for a proprietary telephone (PT), the MESSAGE button on it lights, or the Message/Ringer Lamp turns red. Pressing the lit MESSAGE button while on-hook shows the caller's information as shown below:

[Example]
imf1240a.gif
*
This button is useful when, for example, the manager checks messages left for another extension.

Conditions

• System programming determines the single line telephones (SLTs) that can receive the message waiting notifications left by another extension (rarrow.gif SLT Message Waiting [619]).
• If a user goes off-hook with an SLT that has messages waiting, a special dial tone (dial tone 3) will be heard. The user can call a caller back or listen to the message by entering the Message Waiting Answer feature number.
• Message for another extension Button
A flexible CO/Direct Station Selection (DSS) button can be customised as a Message for another extension button. This button can be used on a PT that is allowed through system programming (rarrow.gif Message Waiting for Another Extension [618]) to access messages left for another extension.
• Message Waiting for Another Extension Lock
An extension user can lock or unlock message waiting indications to prevent others from viewing, calling back or clearing message waiting indications left at his or her extension. The operator and manager can override this lock to unlock it (Extension Lock—CANCEL ALL).
Even while this lock is on, the user can view, call back, or clear message waiting indications left at his or her own extension.
• Both the calling extension and the called extension can cancel a notification after it has been left.
• Message waiting indications are always left on the originally called extension. Message waiting indications cannot be sent to an FWD destination (rarrow.gif 1.3.1.2 Call Forwarding (FWD)) or an idle extension hunting destination (rarrow.gif 1.2.1 Idle Extension Hunting).
• A message waiting indication is automatically cleared when the called extension calls the caller back and the call is answered.
• Message Waiting Indication via Voice Mail APT Integration
If a voice message is left for the called extension, it can be heard by following the Voice Mail prompts after pressing the lit MESSAGE button (rarrow.gif 1.19.1 Voice Mail APT Integration).
• Message Waiting Indication via BV
If a voice message is left in the user's personal message area or the common message area, it can be played back with the lit MESSAGE button by the user or the operator/manager respectively (rarrow.gif 1.15.7 Built-in Voice Message (BV)).
• It is possible to activate the Message/Ringer Lamp (rarrow.gif KX-T7700 Series Incoming Lamp Control [968]) on the KX-T7700 series telephones for the following incoming calls:
– Incoming call from another extension to a busy extension when the called extension has set Call Waiting (Call Waiting Tone 1)
– Incoming doorphone call whose ring tone pattern is set to "S-Double" (rarrow.gif Doorphone Ring Tone Pattern [706]) (except when using the Parallelled Telephone feature) when an optional doorphone or doorbell/door chime is connected to the PBX

Feature Guide References

• 1.18.1 Fixed Buttons
• 1.18.2 Flexible Buttons

User Manual References

• 1.2.4 When the Dialled Party is Busy or There is No Answer
• 1.5.5 Using Voice Messaging (Built-in Voice Message [BV])
• 1.8.3 If a Voice Processing System is Connected

1.17.2 Absent Message

Description

Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension users when they are called. This message can explain the reason for their absence, and can be used by any extension user.
The following Absent Messages may be programmed:

Message No.

Message

1
Will Return Soon
2
Gone Home
3
At Ext %%% (Extension Number)
4
Back at %%:%% (Hour:Minute) AM (or PM)
5
Out Until %%/%% (Month/Day)*
6
In a Meeting
Notes
• * The date order varies depending on the user's country/area.
• The "%" shown above indicates a parameter to be entered when assigning a message at an individual extension.

Conditions

• An extension user can select only one Absent Message at a time. The selected message is displayed at the extension every time the user goes off-hook.
• The caller must be using a display proprietary telephone (PT) to see the Absent Message.

User Manual References

• 1.5.2 Showing a Message on the Caller's Telephone Display (Absent Message)

1.17.3 Fixed Line SMS Terminal Support

Description

When outside (CO) line calls are received from a Short Message Service (SMS) centre, the PBX can route incoming calls to specific single line telephones (SLTs) that support SMS according to a preprogrammed set of rules (SMS Routing Table). Fixed Line SMS is a service that allows text messages to be sent and received via Public Switched Telephone Network (PSTN) access.
If a user subscribes to his or her telephone company's Caller ID service and the PBX receives an SMS centre call from the registered SMS centre number, the PBX will relay the text message to the SLT. In all other cases, incoming outside (CO) line calls will be directed according to system programming (rarrow.gif CO Line Mode—Day/Night/Lunch [414-416]).
To make or receive SMS centre calls using fixed lines, the PBX and specific SLTs must be programmed so they will know how to handle those calls. To programme SLTs, refer to the Operating Instructions supplied with the SLTs.
Notes
• This feature complies with the following ETSI (European Telecommunications Standards Institute) specifications:
ETSI ES 201 912
• This feature is available only for SLTs that support SMS. SMS service depends on the contract with your telephone company.

[Programming Example: SMS Routing Table with Sub-address Numbers]
When the SMS centre number used to receive SMS centre calls is "1112224444" and the telephone numbers of each outside (CO) line are "3847001" for CO 1/2 and "3847002" for CO 3, programme as follows:
1) PBX setting
SMS Centre Number for Receiving*1: 1112224444

Location No.

Outside (CO) Line No.*2

Extension Jack No.*3
1
CO 1, CO 2
Jack 01, Jack 02, Jack 03
2
CO 3
Jack 10, Jack 11
(Cont.)
:
:
:
:
:
:
8
Not Stored
Not Stored
*1
rarrow.gif SMS Centre Number for Receiving [145]
*2
rarrow.gif SMS Routing Table—CO [146]
*3
rarrow.gif SMS Routing Table—Extension [147]
If the SMS centre supports sub-address numbers, up to 8 SLTs can be assigned as the SMS destination for each location. One location can be used for each outside (CO) line telephone number.
2) SLT setting

Extension Jack No.

SMS Centre Number for Sending

SMS Centre Number for Receiving

SMS Sub-address

Jack 01
89*1 P*21112223333
1112224444
1
Jack 02
89*1 P*21112223333
1112224444
2
Jack 10
89*1 P*21112223333
1112224444
1
(Cont.)
:
:
:
:
:
:
:
:
*1
89: Outside (CO) Line Access number used to make SMS centre calls using the fixed outside (CO) lines.
When the SMS centre can receive an SMS message from any telephone number, the Automatic Line Access number or Outside (CO) Line Access number can also be used respectively.
*2
P: Pause
In this example:
a) To send an SMS message to the SLT connected to extension jack 01, enter "38470011" as the destination.
b) To send an SMS message to the SLT connected to extension jack 02, enter "38470012" as the destination.
c) To send an SMS message to the SLT connected to extension jack 10, enter "38470021" as the destination.

[Programming Example: SMS Routing Table without Sub-address Numbers]
When the SMS centre number used to receive SMS centre calls is "1112224444" and the telephone numbers of each outside (CO) line are "3847001" for CO 1, "3847002" for CO 2, and "3847003" for CO 8, programme as follows:
1) PBX setting
SMS Centre Number for Receiving: 1112224444

Location No.

Outside (CO) Line No.

Extension Jack No.
1
CO 1
Jack 01
2
CO 2
Jack 02
(Cont.)
:
:
:
:
:
:
8
CO 8
Jack 08
If the SMS centre does not support sub-address numbers, only one SLT can be assigned for each location.
One location can be used for each outside (CO) line telephone number.
2) SLT setting

Extension Jack No.

SMS Centre Number for Sending

SMS Centre Number for Receiving

SMS Sub-address

Jack 01
89 P1112223333
1112224444
–
Jack 02
89 P1112223333
1112224444
–
Jack 08
89 P1112223333
1112224444
–
(Cont.)
:
:
:
:
:
:
:
:
In this example:
a) To send an SMS message to the SLT connected to extension jack 01, enter "3847001" as the destination.
b) To send an SMS message to the SLT connected to extension jack 02, enter "3847002" as the destination.
c) To send an SMS message to the SLT connected to extension jack 08, enter "3847003" as the destination.

Conditions

• Hardware Requirement: An optional Caller ID card.
• The PBX relays text messages from the SMS centre to SMS-enabled SLTs, and vice versa.
• To receive SMS information, you must subscribe to the telephone company's Caller ID service and enable Caller ID for the appropriate outside (CO) lines through system programming (rarrow.gif Caller ID [900]).
• Each SMS-enabled SLT must be programmed to receive Caller ID information through system programming (rarrow.gif SLT Caller ID [628]).
• If an SLT user sets the Automatic Callback Busy feature by dialling "6" because the selected line is busy when he or she tries to send a text message, the SLT will ring when the line becomes idle. To send the text message, the user must answer the callback ring, go on-hook, and then make an SMS centre call again.
• When a call is received on one of the outside (CO) lines preprogrammed in an SMS Routing Table, the destination SLT may ring one time.
• If a user wants to receive SMS messages on an SLT, it is recommended to not connect a proprietary telephone (PT) in parallel. If the PT user answers the call, the SMS message will not be received.
• When an SMS centre call is received at an SLT that has set the Call Forwarding (FWD) feature, the FWD feature will not function and the SMS message is received by that SLT.
• When an SLT user makes an SMS centre call, in some cases the duration of the call may not be verified with SMDR (rarrow.gif 1.20.1 Station Message Detail Recording (SMDR)), because it takes very little time to send SMS messages. To verify the duration of these calls, it is recommended to set the start timer of call duration to "5 s" or "Instantly" through system programming (rarrow.gif Call Duration Counter Start [204]).
• When a user on an SLT that is in "TONE (DTMF)" mode makes an SMS call using outside (CO) lines set to "Pulse" or "Call Block" mode through system programming (rarrow.gif Dial Mode [401]), if the SMS centre number is longer than supported, for example 16 digits, the SMS call may not be completed. In this case, set the dialling mode of the SLT to "PULSE" mode using the switch.

Installation Manual References

• 2.3.5 3-Port Caller ID Card (KX-TE82493)