1.4 During a Conversation

1.4.1 Transferring a Call (Call Transfer)

–	Transferring to an Extension within the PBX
–	Transferring to an Outside Destination

Transferring to an Extension within the PBX

You can transfer incoming calls to another extension. Depending on the setting of your PBX, proprietary telephone (PT) users may also be able to transfer incoming outside (CO) line calls to another extension simply by pressing the corresponding Direct Station Selection (DSS) button (One-touch Transfer).

To transfer

To transfer with a one-touch operation (One-touch Transfer)

•	You can go on-hook before the destination extension answers the call. If the destination extension does not answer the call within a specified time period, you will hear an alarm tone, and the call will return to you. If you do not answer the call within 30 minutes after it returns to you, the call will be disconnected.
•	When the dialled extension is busy, you may access the extension by entering "2" (Busy Station Signalling [BSS]) or "3" (Executive Busy Override) and then going on-hook.

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You may have to enter the Call Hold feature number ("20" when "Plan 1" is selected as the numbering plan, or "#20" when "Plan 2" or "Plan 3" is selected*) after pressing the Recall/hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your PBX. Ask your manager or dealer about the mode assigned to your PBX.
* For United Kingdom/New Zealand: "50" when "Plan 1" is selected, or "#50" when "Plan 2" or "Plan 3" is selected

Transferring to an Outside Destination

You can transfer incoming calls to outside destination when your extension is permitted through system programming.

•	CO-to-CO Line Call Duration The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming. Both the outside caller and the outside destination will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected.
•	To return to the held call before the destination answers, press the TRANSFER button or corresponding CO/INTERCOM button.
•	After transferring the call to an outside party, you can join the call by pressing the CO button that you used to transfer the call. A 3-party conference call is established (Conference).
•	To change the transfer destination before going on-hook, press the CO button whose indicator is flashing slowly to retrieve the call, then repeat the Call Transfer procedure.

Customising Your Phone

•	3.1.3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button.

1.4.2 Holding a Call

–	Holding
–	Holding in a System Parking Zone (Call Park)

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If a call is not retrieved within a specified time period, you will hear a ring tone. If you are having a conversation with another party at that time, you will hear an alarm tone. If an outside (CO) line call is not retrieved within 30 minutes of being put on hold, it will be automatically disconnected.

Holding

There are 2 types of Call Hold mode. The difference between them is whether other people can retrieve the held call (General Call Hold) or not (Exclusive Call Hold).

To hold (General Call Hold)

To hold (Exclusive Call Hold)

To retrieve a call (Call Hold Retrieve)

•	*¹ Enter "#59" when "Plan 2" or "Plan 3" is selected as the numbering plan through system programming.
•	*² Enter "#5" when "Plan 2" or "Plan 3" is selected as the numbering plan through system programming.
•	The CO or INTERCOM button light shows the current status as follows: — General Call Hold mode Flashing green slowly: You have a call on hold. Flashing red slowly: Another extension has a call on hold. — Exclusive Call Hold mode Flashing green at moderate speed: You have a call on hold. Red on: Another extension has a call on hold.
•	Hold Mode Change (proprietary telephone [PT] only) Pressing the HOLD button again while a call is on hold switches the status from General Call Hold mode to Exclusive Call Hold mode, or vice versa.
•	You cannot hold doorphone calls.

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A single line telephone (SLT) user can hold either one intercom call or one outside (CO) line call at a time, while a PT user can hold one intercom call and multiple outside (CO) line calls. To hold multiple calls, use the Call Park feature.

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You may have to enter the Call Hold feature number ("20" when "Plan 1" is selected as the numbering plan, or "#20" when "Plan 2" or "Plan 3" is selected*) after pressing the Recall/hookswitch on your SLT, depending on the SLT Hold Mode of your PBX. Ask your manager or dealer about the mode assigned to your PBX.
* For United Kingdom/New Zealand: "50" when "Plan 1" is selected, or "#50" when "Plan 2" or "Plan 3" is selected

Holding in a System Parking Zone (Call Park)

You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. Up to 10 calls can be parked in the PBX.

To park a call

To retrieve (Call Park Retrieve)

•	*¹ Enter "#22" when "Plan 2" or "Plan 3" is selected as the numbering plan through system programming. For United Kingdom/New Zealand, enter "36" when "Plan 1" is selected or enter "#36" when "Plan 2" or "Plan 3" is selected.
•	*² Enter "#56" when "Plan 2" or "Plan 3" is selected as the numbering plan through system programming. For United Kingdom/New Zealand, enter "56" when "Plan 1" is selected.

•	If you hear a busy tone when parking a call, the parking zone is unavailable. Dial another parking zone number directly.
•	If you hear a reorder tone when retrieving a parked call, there is no held call in that location. Confirm the stored parking zone number.
•	After you park a call, you can perform other operations.

1.4.3 Talking to 2 Parties Alternately (Call Splitting)

When talking to one party with another party on hold, you can switch between the 2 parties.

•	This feature is not available for calls from doorphones or paging announcements.

1.4.4 Answering Call Waiting

–	Answering Call Waiting in the PBX
–	Answering Call Waiting from the Telephone Company

Answering Call Waiting in the PBX

During a conversation, a call waiting tone is heard through the speaker or handset when either an outside (CO) line call is received, or another extension is letting you know that a call is waiting. You must activate this feature to be able to use it (Default: Disable). To set Call Waiting, refer to "1.7.3 Receiving Call Waiting ".
You can answer the second call by
1) disconnecting the current call;
2) placing the current call on hold.

To disconnect the current call and then talk to the new party

To hold the current call and then talk to the new party

•	A single line telephone (SLT) user cannot transfer a new call while holding the current call. To transfer the new call, first park the original call using the Call Park feature, then go on-hook and off-hook.

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You may have to enter the Call Hold feature number ("20" when "Plan 1" is selected as the numbering plan, or "#20" when "Plan 2" or "Plan 3" is selected*) after pressing the Recall/hookswitch on your SLT, depending on the SLT Hold Mode of your PBX. Ask your manager or dealer about the mode assigned to your PBX.
* For United Kingdom/New Zealand: "50" when "Plan 1" is selected, or "#50" when "Plan 2" or "Plan 3" is selected

Customising Your Phone

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3.1.2 Changing Personal Settings Using Programming Mode—Call Waiting Tone Type Selection

Answering Call Waiting from the Telephone Company

Your telephone company may also offer an optional call waiting service, which can inform you that you have another call on the same outside (CO) line. For more details, consult your telephone company.

1.4.5 Talking to Multiple Parties (Conference)

–	Adding a Third Party During a Conversation (3-party Conference)
–	Leaving a Conference Call (Unattended Conference)
–	Originating a 3-party to 5-party Conference Call (5-party Conference)

Adding a Third Party During a Conversation (3-party Conference)

You can add a third party to your conversation.

To establish a 3-party conference call

To disconnect one party and then talk to the other

To put the third party on hold and talk to the original party

To leave a 3-party conference call

•	* Enter "#3" when "Plan 2" or "Plan 3" is selected as the numbering plan through system programming.
•	To return to the held call before the third party joins, press the corresponding CO or INTERCOM button or press the Recall/hookswitch.
•	By pressing the CO button corresponding to an outside (CO) line that is not being used by the conference, a proprietary telephone (PT) user can exit from the conference, leaving the other 2 parties connected unless they are both on outside (CO) lines. If the other parties are both on outside (CO) lines, they will be disconnected.

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Leaving a Conference Call (Unattended Conference)

The PT user who originated a conference with 2 outside parties can leave the conference and allow the other parties to continue the conversation. Certain extensions may be restricted from executing this feature through system programming.

To leave a conference call and establish an unattended conference call

To return while others are talking

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CO-to-CO Line Call Duration
The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming.
Both outside parties will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected.
The originating extension will hear a ring tone or an alarm tone before the time limit. If the originating extension does not return to the conference within a specified time period, the unattended conference call will be disconnected.

Originating a 3-party to 5-party Conference Call (5-party Conference)

A PT user can establish a 3-party to 5-party conference call with up to 5 extensions or with a combination of extensions and up to 2 outside parties.

To establish a 5-party conference call

To change to a 5-party conference call during a 3-party conference call with one or 2 outside parties

To disconnect a 5-party conference call

•	* Enter "#22" when "Plan 2" or "Plan 3" is selected as the numbering plan through system programming.
•	Only one 5-party conference call can be in progress at a time.
•	You cannot change to a 5-party conference call during a 3-party conference call among 3 extensions.
•	If a parked call is not retrieved within 5 minutes while you are trying to establish a 5–party conference call, you will hear a ring tone. If you are having a conversation with another party at that time, you will hear an alarm tone.
•	If you hear a busy tone after dialling the desired phone number or if you dial a wrong phone number, press the FLASH/RECALL button to retry.
•	If you want to talk to the other 2 parties on hold again before the fourth party answers, first go on-hook, then follow the Call Park Retrieve procedure and press the CONF button to retrieve each of the held calls.

Customising Your Phone

•	3.1.3 Customising the Buttons Create or edit a Conference button.

1.4.6 Muting a Microphone (Microphone Mute)

You can disable the microphone to consult privately with others in the room while listening to the other party on the phone through the speaker.

To set/cancel

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The AUTO ANS/MUTE button light shows the current status as follows:

Off: Normal
Flashing red slowly: Mute

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This feature is only available during a hands-free conversation.

1.4.7 Using the Headset (Headset Operation)

Connecting an optional headset allows for hands-free conversations.
This feature is also known as Handset/Headset Selection.

To talk using the headset

1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)

You can have a conversation in hands-free mode using the SP-PHONE button.

To switch from the handset to hands-free mode

To switch from hands-free mode to the handset

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Helpful hints for hands-free operation:

•	If it is difficult to hear the other party's voice: Increase the volume using the Navigator Key or Volume Key.
•	If the other party has difficulty hearing you: Decrease the volume.
•	If the other party reports that your voice echoes: Use the telephone in a room that has curtains, carpeting or both.
•	If parts of the conversation cannot be heard: If you and the other party speak at the same time, parts of your conversation may be lost. To avoid this, try to speak alternately.

1.4.9 Changing the Dialling Mode (Pulse to Tone Conversion)

If you are using a pulse-type outside (CO) line, you can temporarily change the dialling mode from pulse to tone to access computer telephone services that require tone dialling such as Voice Mail.

•	You cannot change from tone to pulse dialling mode.