1.9 Using a Display Proprietary Telephone
1.9.1 Calling with the Incoming Call Log
If your PBX receives caller information from the telephone company (phone number and/or caller name), the PBX automatically logs this information each time you do not answer an outside (CO) line call. You can view a log of unanswered calls later to see who called and when, and use this information to call back the callers.
There are 2 types of call log areas available in the PBX. One is the personal area, which logs calls for each extension separately. The other is the common area, which logs calls to multiple extensions and calls via Direct Inward System Access (DISA) Intercept Routing. Up to 20 calls can be logged in each personal area and up to 300 calls in the common area.
When the call log in the personal area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been viewed in the personal area call log. Similarly, when the call log in the common area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been viewed in the common area call log. For more details, refer to "2.1.5 Disregarding the Newest Call or Overwriting the Oldest Call in the Common Area Call Log (301st Incoming Call Logged in the Common Area)".
Voice messages recorded by Built-in Voice Message (BV) are stored separately from caller information. However, when a caller leaves a voice message, it is automatically linked to the caller information in the Incoming Call Log. Up to 125 voice messages can be logged. For more details, refer to "1.5.5 Using Voice Messaging (Built-in Voice Message [BV])".
You can also set caller information to be automatically logged into your personal area or the common area even when you answer an outside (CO) line call.
Additionally, logged phone numbers can be edited so that you can call callers back without worrying about outside (CO) line access numbers, area codes, etc.
The following information is logged: |
| • |
Caller's Phone Number & Name |
| • |
Date/Time of receiving call |
| • |
Voice Message (if stored) |
|
|
To check the number of logged calls
|
|
|
|
|
| • |
Since the status of call records is always shown on the bottom of a PT with a 3-line display such as the KX-T7735, pressing the Caller ID Selection—Personal/Common button while on-hook is not necessary. If both a Caller ID Selection—Personal button and a Caller ID Selection—Common button are assigned to a PT, the status of call records of the Caller ID Selection—Common button are shown on the display while on-hook. |
|
|
|
|
| • |
New: Call records that have not previously been viewed
Old: Call records that have previously been viewed
Both new and old call records are stored in each personal and common area. |
|
|
|
To view caller information and call back a caller
|
|
|
|
To erase caller information
|
|
|
|
|
| • |
Only 12 digits (or characters) of a caller's number (or name) can be displayed even though up to 16 digits (or characters) of information can be received. To scroll the display, press the FWD/DND (Call Forwarding/Do Not Disturb) button. |
|
|
|
| • |
To return to the idle status display, go off-hook and then on-hook. The display also returns to the idle status display automatically if no operation is performed for 20 seconds. |
| • |
To modify the logged telephone number, press the HOLD button to erase digits and then use 0 to 9,  and PAUSE to add numbers in front of the first digit. |
|
|
To view caller information and play back an associated voice message in a voice message area
|
|
|
|
To erase caller information, including associated voice message in a voice message area
|
|
|
|
|
| • |
When viewing caller information with the Caller ID Indication—Common button, an extension user other than the operator or manager cannot play back associated voice messages in the common message area. Voice messages in the common message area can be played back or erased by the operator or manager only. |
| • |
If voice messages without caller information are recorded, "Voice Message" will be shown on a display PT instead of the caller's phone number while you are viewing caller information. |
| • |
Even if there are message waiting indications left at your extension, the Message/Ringer Lamp or the MESSAGE button light that displays notifications from the Message Waiting feature turns off while you are viewing caller information with the Caller ID Indication—Personal/Common button. |
| • |
If your telephone has no MESSAGE button, you cannot play back associated voice messages while viewing caller information. |
|
|
To erase all caller information in the personal area
|
|
|
|
|
| • |
Caller information with associated voice messages is not erased by this operation. |
|
|
|
|
|
To disregard the newest call/overwrite the oldest call in the personal area call log
|
|
|
|
To set/cancel logging of caller information when answering a call
|
|
|
|
|
| • |
If you press the Caller ID Indication—Personal/Common button during a conversation, the caller's information is logged regardless of this setting. |
| • |
You can set logging of caller information in both the personal area and the common area at the same time. |
|
|
|
|
| • |
New information of calls that you did not answer will be displayed first. |
| • |
Information of answered calls is logged as old (already viewed) information. |
|
|
|
|
| • |
A Caller ID Indication—Personal/Common button can be used to: |
|
| – |
Inform you of calls logged in your personal area or the common area, |
| – |
Store the information of an incoming call during a conversation, and |
| – |
View caller information while on-hook and call back a caller whose information is stored in your personal area or the common area. |
|
| • |
A Caller ID Selection—Personal/Common button can be used to: |
|
| – |
Display and cycle through the information of an incoming call during a conversation, while receiving a call, or while viewing caller information, |
| – |
Display the number of logged calls while on-hook, and |
| – |
Inform you that the personal or common area call log is full. |
|
| • |
If a Caller ID Indication—Common button is not assigned to any PT when calls arrive at multiple PTs or via the DISA Intercept Routing feature, caller information will be logged in the personal area of the PT that is connected to the lowest-numbered jack on the PBX, and a Caller ID Indication—Personal button will light. |
| • |
Even if you answer a call, you can log the caller's information by pressing the Caller ID Indication button during the conversation. |
| • |
You can lock your personal area call log (including caller information with associated voice messages) so that other extensions cannot access your logged information. Refer to "1.5.3 Preventing Other People from Using Your Telephone (Extension Lock)". |
| • |
Caller information is also logged for unscreened transferred calls, even if not answered. In this case, the caller information will be logged in the final destination's personal area. |
|
